At Dzylo, we strive to provide our customers with the best experience possible with our platform. However, we understand that circumstances may arise where you may need to request a refund. Please read our refund policy carefully to understand your rights and obligations when using our services.
1-Month Money-Back Guarantee
- We offer a 1-month money-back guarantee on our Dzylo platform’s Growth & Pro subscription plans.
- You may request a full refund within 1 month of your initial purchase date if you are not satisfied.
- The refund amount will be processed within 15 days from the date of your refund request.
- To request a refund, email us at support@dzylo.com with your payment receipt and Bank Account details.
- This refund is applicable only to Growth & Pro Plans.
- Refunds are not applicable for the Enterprise Plan due to custom development and hosting efforts.
- Customers unsure about the Enterprise Plan are advised to start with the Pro Plan and upgrade later.
Eligibility for Refund
- The refund request must be submitted within 1 month of the initial purchase date.
- The refund policy applies only to Growth & Pro subscription plans.
- Enterprise Plan purchases are not eligible for refunds.
- You must have attended the onboarding training and actively explored the software for at least one week.
- Purchasing and requesting immediate refund without exploring software will not be entertained
How to Request a Refund
- Refund requests must be sent via email to support@dzylo.com.
- The request must include your full name.
- The request must include your Company Name associated with the Dzylo account.
- The request must include the Email address linked to your Dzylo account.
- A payment receipt must be attached as proof of purchase.
- Bank Account details must be provided for refund processing.
- A reason for requesting the refund may be included but is optional.
Refund Processing Time
- All refund requests are reviewed after submission.
- Approved refunds are processed within 15 business days.
- An email confirmation is sent once the refund is processed.
- Additional time may be required by banks or payment providers to credit the amount.
Exceptions
- Refunds will not be issued in case of violation of terms of service.
- Abuse or misuse of the refund policy makes the request ineligible.
- Refund requests submitted after the 1-month period will be rejected.
- Purchases under the Enterprise Plan are non-refundable.
- Accounts suspended or terminated due to policy violations are not eligible.
Contact Us
- For refund-related queries, email support@dzylo.com.
- For general inquiries, contact us at contact@dzylo.com.
- Our support team responds within 24–48 business hours.
- We are committed to transparency and clarity regarding the Dzylo refund process.